Introduction
Radarplaytogethernw ("we", "us", "our") is committed to protecting the privacy and personal data of our guests, visitors, and inquirers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit Radarplaytogethernw.hair or interact with our concierge services. We comply fully with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG).
1. Information We Collect
We collect information you voluntarily provide and certain technical information automatically gathered when you interact with the Website.
1.1 Information You Provide
- Full name, title, and salutation
- Email address and telephone number
- Hotel preferences and travel dates
- VIP experience selection (wellness, dining, helicopter, cultural)
- Free-text inquiry messages, including special requests
- Dietary preferences, accessibility needs, or wellness considerations (when voluntarily disclosed)
1.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 4)
2. Legal Basis for Processing (GDPR Article 6)
We process your personal data on one or more of the following legal bases:
- Consent — when you voluntarily submit an inquiry form.
- Contract performance — to coordinate reservations and concierge services you have requested.
- Legitimate interests — for website security, fraud prevention, and improving our services.
- Legal obligation — to comply with German and EU law, including financial recordkeeping.
3. How We Use Your Information
Your information is used exclusively to:
- Respond to inquiries and coordinate hotel reservations.
- Deliver bespoke concierge services such as chauffeur transfers, private dining, and wellness arrangements.
- Communicate confirmations, itineraries, and important service updates.
- Improve the quality, security, and performance of our Website.
- Comply with legal obligations and protect against fraud.
We do not use your information for unsolicited marketing without your express prior consent.
4. Cookies & Tracking Technologies
The Website uses cookies and similar technologies to enhance user experience and analyze traffic.
4.1 Types of Cookies
- Essential cookies — required for the Website to function correctly.
- Analytics cookies — anonymously measure visitor behavior to improve our content.
- Preference cookies — remember your settings and inputs for a smoother experience.
4.2 Managing Cookies
You can disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair Website functionality.
5. Data Sharing & Disclosure
Your personal data is shared only with the parties necessary to fulfill your requests:
- The specific hotel partner you have selected for your reservation inquiry.
- Verified third-party service providers (e.g., chauffeur companies, helicopter operators) strictly as required to deliver your requested service.
- Legal authorities when required by law or to protect our legal rights.
We never sell, rent, or trade your personal data to third parties for marketing purposes.
6. International Data Transfers
Your data is primarily stored and processed within the European Economic Area (EEA). In rare instances where transfers outside the EEA are necessary (e.g., for international guest services), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Inquiry records: 24 months from last contact, unless converted to a reservation.
- Reservation records: 7 years, in compliance with German tax and accounting law.
- Marketing consent records: until consent is withdrawn.
- Website analytics: anonymized after 14 months.
8. Your Rights Under GDPR
As an EU data subject, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you.
- Right of rectification — request correction of inaccurate or incomplete data.
- Right of erasure ("right to be forgotten") — request deletion of your data where applicable.
- Right to restrict processing — request limitation on how we use your data.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests.
- Right to withdraw consent — at any time, without affecting prior lawful processing.
- Right to lodge a complaint — with a supervisory authority, such as the Baden-Württemberg State Commissioner for Data Protection.
9. Data Security
We implement industry-standard technical and organizational security measures to protect your data, including SSL/TLS encryption, secure servers within the EU, access controls, and regular security audits. While no system is entirely immune to breach, we take all reasonable steps to safeguard your information.
10. Children's Privacy
The Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us so we may delete the information.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Material changes will be communicated through a prominent notice on the Website. The "Last updated" date at the top reflects the most recent revision.
12. Contact & Data Protection Officer
To exercise any of your data rights, ask questions about this policy, or contact our Data Protection Officer, please reach out via our Contact page. We aim to respond to all data-related requests within 30 days as required by GDPR.